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In a recent address at the World Economic Forum, Canadian Prime Minister Justin Trudeau argued persuasively that the “the pace of change may never have been this fast, but it will never again be this slow.”

As another year draws to a close, it’s worth pausing and taking stock of just how much has changed in the space of 12 months - while recognizing that the coming year will see changes of even greater scale and significance.

In this 2019 Tech Trends Review, I explore the good, the bad and the bizarre. In other words, which breakthroughs have been most positive and hopeful, which trends are slightly more concerning (in my humble opinion), and which new technologies have been downright strange.

HOW ARE YOU RESPONDING TO ENVIRONMENTAL DISRUPTION?

Wed Dec 12 2019 Michael McQueen

One thing we know about disruption is that it is definitively unpredictable. Perhaps the most unprecedented disruption businesses have faced in recent years has been that of environmental sustainability. As awareness of climate change and its dangers has grown exponentially in the last few years, with student protests filling cities and legislation being passed in many countries, businesses are having to respond to the overwhelming consumer demand for environmental sustainability in products.

HOW TO THINK LIKE A STARTUP

Wed Nov 11 2019 Michael McQueen

If you ask any high school teacher what the biggest killer of class productivity is in a class of students after lunch they will tell you, in more or less the same words, it is inertia – the tired drag of disinterested students who will not act unless acted upon by an external force, often in the form of a frustrated teacher. The same goes for large and mature organizations. In business, just as it is in nature, size is almost always inversely related to agility, and inertia is the biggest killer of progress and productivity.

3 KEYS TO IDENTIFYING FRICTION IN BUSINESS

Mon Nov 11 2019 Michael McQueen

Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction either. If businesses are to remain Indisruptible in the years to come, identifying friction is paramount, so here are 3 key questions to help you find it.

HOW TO MAKE MILLENNIALS WORK

Tue Nov 11 2019 Michael McQueen

The need for industries and brands to stay relevant to the next generation has always been important, but today it matters more than ever. Younger generations can either represent a breathtakingly large opportunity or one of the most significant disruptions any brand or industry is likely to face, and not just as consumers. Engaging the next generation in the workforce is just as vital, and it only takes one look at today’s job scene to see the impact Millennials are making on it.

WHAT IS YOUR APPETITE FOR FAILURE?

Mon Nov 11 2019 Michael McQueen

“Success is the ability to go from failure to failure without losing your enthusiasm.” – Winston Churchill

Six hours’ train ride south of Stockholm in the Swedish town of Helsingborg, you will find one of the more interesting museums you’re ever likely to come across. What is most remarkable about this museum is what it celebrates. Inside you will find no exhibits commemorating triumphs of human ingenuity of creativity – rather, you will encounter exhibit after exhibit celebrating, of all things, failure. That’s right, an entire museum dedicated to many of the greatest stuff ups, misfires and train wrecks of human history.

WHY EVOLUTIONARY CHANGE IS NO LONGER ENOUGH

Tue Oct 10 2019 Michael McQueen

“The electric light did not come from the continuous improvement of candles.”

I love the pertinence of this statement of Oren Harari for our culture. As a former business professor at the University of San Francisco, he is sure to know a thing or two about the trends and changes in the business world over the last few decades, and with this one, I believe he is exactly right.

HOW AUTOMATION WILL SERVE US WELL

Mon Oct 10 2019 Michael McQueen

Imagine a world where you enter a retail store and are instantly identified by your mobile phone. Your preferences, credit card details and buying history are immediately recognized along with your identity and from that moment on, the entire in-store experience is customized to your needs and desires. You select products either by scanning a code on your smartphone or by placing items in a physical shopping cart the old-school way. When you are finished shopping, your shopping tally is calculated as you walk past sensors near the exit and the amount owing is immediately charged to your default credit card.

Sound fanciful or futuristic? Well this is almost precisely the automated retail experience shoppers are already enjoying in Amazon’s recently opened bricks-and-mortar retail stores.

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