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Following the recent Senate enquiry, now ex-CEO of Optus Kelly Bayer Rosmarin resigned with a name now tied to two of the biggest tele-communications crises of the last few years – last year’s data breach and last fortnight’s network outage.

While crises will inevitably occur, they do not need to come at the cost of credibility. However, so many leaders and companies fail to exhibit the qualities that the public expects during a crisis, and because of this they forfeit the trust that undeniably equates to currency in today’s sceptical marketplace. This most recent network outage crisis offers leaders and organisations some lessons on precisely this front.

Across the board, organisations are changing. Post-pandemic workplace practices, changing tech trends and generational shifts are impacting the way organisations must run and respond to the world. Local governments are not exempt from the trends dominating the workplace and the world at large, which represent a whole new set of opportunities, or threats, for those paying attention.

Here are 5 trends local governments need to watch.

It feels a bit mercenary to think of care as a currency. And yet, one look at the state of corporate capitalism and it becomes quickly clear that few things set an individual or organisation apart more than sincere, unhurried and attentive care.

Decades ago, the prospect of talking to someone on the other side of the world was unimaginable. Doing business with them, regularly coordinating with them and bridging the geographic and linguistic distance between you and them was even more incomprehensible. Now it is the norm.

Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction either. If businesses are to remain Indisruptible in the years to come, identifying friction is paramount, so here are 3 key questions to help you find it.