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As we all settle in to a new online mode of connecting with colleagues and friends from our living rooms and home offices, it seems we are all getting to know each other to a greater extent than ever before. As regular work conversations are now conducted to the background noise of children and kitchen benchtops are serving as the backdrops to Zoom meetings, we are being driven to a level of authenticity that we would potentially never experience in the pre-COVID corporate world.

In 2017, I had the chance to meet a speaker and author I have admired since I was a teenager. Having read many of Dr John Maxwell’s 67 bestselling books, I was excited to see what the legendary man was like in person. Speaking to him backstage at a conference, I was struck by something he said and has said many times in his various books.

“Credibility is a leader’s currency,” he suggested, “With it, he or she is solvent; without it, he or she is bankrupt.” 

Over the last week the world has watched as the restaurant empire of Jamie Oliver has partially crumbled. After struggling in many of its branches in the last few years and several attempts to revive it in investments,[1] the UK branch has collapsed.[2]