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The need for environmentally sustainable moves in business has been common knowledge for years. However, while many businesses have implemented changes and strategies to address this, many others have been held back by the need to maintain profits and ROI.

‘In my experience, innovation can only come from the bottom. Those closest to the problem are in the best position to solve it. Everyone must be able to experiment, learn, and iterate. Position, obedience and tradition should hold no power.’[1]This statement of Greg Lindon, an instrumental contributor in the design of Amazon’s customer interface, summarises one of innovation’s most crucial keys.

While we celebrate visionary and highly visible innovators such as Jeff Bezos, Elon Musk, Richard Branson and Steve Jobs, it’s important to remember that innovation is not the domain of a ‘ruling elite’.

Over my years of working in the business world around ideas of innovation and leadership, one lesson I have learned is that there is a lesson to be learned in most places. I must admit though, when I sat down to watch Frozen 2 with my son, I did not expect it to be one of these places.

When it comes to teamwork, teaching and leadership, encouragement is essential. Reminding team members of their value and spurring on their progress with intentional and intelligent affirmation is crucial for a team that is moving forward.

But how can we be sure that the praise we are giving in our workplaces and classrooms will lead to mastery and genuine confidence rather than dependency and insecurity?

I’m sure we have all at some point felt the effects of bad conversation. Awkwardness, offence, miscommunication are all rooted in conversations that didn’t achieve what they were supposed to.

Core to everyday conversation, relationships, problem-solving, leadership and teaching is the ability to ask a good question.

If you had told the manual workers of the previous centuries that one day the average person’s ‘work’ would primarily be conducted from one little device we call a ‘laptop’, they would not have believed you – and they definitely would not have thought of it as ‘work’. Today, we are in a similar situation. What we have come to understand as ‘work’ is changing rapidly – the employment experience of tomorrow is certain to look drastically different to the one we have come to know.

“Success is the ability to go from failure to failure without losing your enthusiasm.” – Winston Churchill

Six hours’ train ride south of Stockholm in the Swedish town of Helsingborg, you will find one of the more interesting museums you’re ever likely to come across. What is most remarkable about this museum is what it celebrates. Inside you will find no exhibits commemorating triumphs of human ingenuity of creativity – rather, you will encounter exhibit after exhibit celebrating, of all things, failure. That’s right, an entire museum dedicated to many of the greatest stuff ups, misfires and train wrecks of human history.